Privacy Policy

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Privacy Policy

Last Updated:: 01 January, 2024.

1. General

This privacy policy describes the policy of how we collect, use, and protect your personal information. You agree to abide by these Terms by accessing or using our Services.

Scope of Agreement: Your use of Comforhome and our Services implies your explicit consent for us to collect, use, disclose, and retain your personal information, as outlined in our Privacy Policy, Cookie Policy, and Terms of Services.

Changes to Terms: We may update these Terms from time to time, and we encourage you to review this page regularly. Notice of significant changes will be posted on our website.

The revised Terms will be effective immediately upon posting. These Terms are effective as of January 01, 2024.

2. Personal Information Collection

We respect your privacy and strive to provide transparency regarding the personal information we collect. By visiting our website and using our services, you acknowledge and agree to the following:

Automatic Information Collection: When you interact with our Website and Services, we automatically collect certain information from your device, such as device ID, geo-location, browsing statistics, etc. This helps us improve our services and tailor them to your needs.

Information Provided by You: When you register for an account or use our services, we may collect information, including your full name, email address, profile photo, etc. Any information you provide during dispute resolution or correspondence with us will be stored securely.

Information from Third-Party Sources: We may receive additional information about you from third parties, including demographic data, navigation data, and contact details. We only collect information from reliable sources and by applicable laws.

Your Privacy Matters: We are committed to protecting your personal information and its confidentiality. Please review our privacy policy for detailed information on how we handle and protect your data. We appreciate your trust in us and strive to provide a secure and transparent experience for all our users. If you have any questions or concerns regarding our information collection practices, please contact us.

3. How we use your personal information

By using our services, you consent to the following uses of your personal information:

Prevention and Detection of Prohibited Activities: We utilize your personal information to prevent, detect, and investigate potentially prohibited or illegal activities, as well as to address any fraud or security breaches. This helps us maintain the integrity of our platform and enforce our Terms of Services.
Personalization and Improvement of Services: We analyze your personal information to personalize your experience, measure user engagement, and enhance our services, content, and advertisements. This enables us to provide you with a tailored and optimized user journey.
Targeted Marketing and Communication: We may contact you via email, push notification, text message (SMS), or telephone to inquire about our services and those offered by companies affiliated with Comforhome These communications may include targeted marketing activities, updates, and promotional offers based on your message preferences (where applicable).
Fulfillment of Requested Services: We use your personal information to deliver other services you have requested. This ensures that we meet your needs and requirements as communicated during the information collection process.
Contest Administration: If you participate in any contests we organize, we will utilize your personal information to administer and manage the contests, ensuring fairness and accuracy.
Potential Career Opportunities: If you choose to upload your resume through our careers page, we will consider you as a potential candidate for relevant job openings. Your personal information will be used to evaluate your suitability and qualifications.

Sharing Information with Social Media Sites and Third-Party Services:

We offer sign-on services that allow you to access our website and related platforms using your existing social media login credentials. Additionally, we provide services that enable you to share information with third-party social media websites.

When you grant us access to personal information stored on third-party websites, the extent of this access will depend on your browser settings and your explicit consent. By connecting your third-party account to your Comforhome account and granting us access to your information on these third-party platforms, you acknowledge and agree that we may collect, use, and store this information through our Privacy Policy.

We strive to ensure transparency and respect for your privacy throughout these processes. Please do not hesitate to contact us with any concerns or queries.

Transfer of Personal Information:

We may disclose your personal information to third parties as outlined in this Privacy Policy and compliance with applicable laws and regulations. However, without your explicit consent, we will never share your personal information with third parties for their marketing purposes.

Here is a list of parties with whom we may share your personal information:

Partner Service providers: We partner with select service providers who assist us in delivering our website Services. These include financial service providers, marketing agencies, advertising-related service providers, and technical support. Please note that in these cases, your personal information remains under the control of Comforhome
Google Maps and Microsoft Advertising: If you post a listing on our website, your listings or address may be displayed on a map via Google Maps. Additionally, we may provide your information to Microsoft regarding our use of Microsoft Advertising. Please refer to the Google Privacy Notice and Microsoft’s Privacy Statement for more information.
Compliance with legal obligations: We may share your personal information with certain third parties, such as intellectual property rights holders, supervisory authorities, tax authorities, police, and other regulatory authorities, if required by law or as stated in our Privacy Policy. This may include:
1. Compliance with court orders or legal obligations.
1. Prevention, detection, or prosecution of criminal offenses.
1. Protection of our policies or the rights and freedoms of others.
Consent-based sharing: We will only share your information with other third parties if you have given your explicit consent, for example, through a cooperation agreement.
Merger or acquisition: In the event of a reorganization or acquisition, we may share your information with companies we intend to merge with.
Intellectual property rights: If an intellectual property owner or intermediary reasonably believes that an advertisement violates their rights, we may provide your personal information to them under an agreement. This agreement ensures that the data is used solely for legal proceedings, obtaining legal advice, or addressing inquiries from the relevant advertiser.

In our commitment to respecting your privacy and maintaining a secure website, we will not disclose your personal information to third parties unless legally compelled or if we believe in good faith that it is necessary to prevent potential harm, financial damages, or report alleged illegal activities.

Information you share on Comforhome:

By using our website, you acknowledge that the information you share, including advertisements, may be accessed by other users. It is essential to carefully consider how you share your personal information, as you are solely responsible for it. We cannot guarantee the privacy or security of the information you share with others.

If you access our website from a shared or public computer, we strongly recommend logging off after each session. To prevent the shared computer from remembering your credentials, remember to clear cookies and browsing history.

4. Transfers of Personal Information to Other Jurisdictions:

We may transfer the personal information we collect about you to recipients in jurisdictions outside the original collection jurisdiction. It’s important to note that these jurisdictions may have different data protection laws compared to the jurisdiction where you initially provided your personal information. In such cases, the governments, courts, law enforcement, or regulatory agencies of the foreign jurisdiction may be authorized to access your personal information as per the laws applicable in that jurisdiction. However, rest assured that when we transfer your personal information to recipients in other jurisdictions, we will uphold the same level of protection as described in this Privacy Policy.

To illustrate, we may transfer data to other members of our corporate family, as mentioned in this Privacy Policy, who may process and store your personal information on servers located in the European Union, United States, and other parts of the world within our data centers.

Please note that the above is for informational purposes only and does not constitute legal advice. For detailed legal information, kindly refer to our official Privacy Policy.

5. Marketing Purposes

By using our website, you acknowledge and consent that the information we collected may be used for marketing purposes. This includes sending you personalized or non-personalized offers and contacting you via telephone regarding the products or services offered by Comforhome.

Without your explicit consent, we will not sell or rent your personal information to third parties for their marketing purposes. We may, however, combine your information with data collected from other companies to enhance and personalize our services and functionalities.

If, at any time, you no longer wish to receive marketing communications from us, you have the option to change your preferences in your Comforhome account or follow the unsubscribe link provided in our marketing communications.

6. Advertising

Should you choose not to participate in our advertising personalization using your personal information or our retargeting/tracking programs, please follow the directions within the applicable advertisement and use the opt-out mechanism provided. It’s important to note that opting out does not guarantee the absence of ads. Instead, these advertisements will not be personalized through cookies, web beacons, or similar technologies.

7. Cookies

When you access and use our Services, we and our service providers may place cookies (data files on your phone or mobile device’s drive), web beacons (electronic images placed in a web page’s code) or similar technologies. These technologies help us identify you as a user and provide an enhanced experience on our website. They also allow us to measure the effectiveness of our promotions and ensure the trust and safety of our website. For more detailed information regarding our use of these technologies, please refer to our Cookies Policy, which is an integral part of this Privacy Policy.

8. Data Subject Rights:

Accessing Your Personal Information: You can access and obtain a copy of your personal information by logging into your Comforhome account or contacting Customer Support through Privacy – Access Information. Please note that applicable fees may apply, as allowed by law.

Rectifying Your Information: If your personal Information is incorrect, incomplete, or irrelevant, you can request rectification by contacting Customer Support through Privacy-Rectify Information. We will handle such requests in compliance with applicable law.

Changing Your Information: You can modify your personal information by logging into your Comforhome account. However, please be aware that once a classified listing is placed, changes or message deletion may not be possible.

Deleting Your Information: To close your account and delete your personal Information, please submit a request to Customer Support through Privacy – Delete Information. Alternatively, you can initiate a request through the Comforhome app by selecting ‘Account Settings’ – ‘Manage Account’ – ‘Request Account Deletion’. We will process your request within a reasonable timeframe and by applicable law.

Withdrawing Consent: You have the right to object, opt-out, and withdraw consent for specific uses and disclosures of your personal information. To do so, please contact us. Please note that even if you opt-out, we may still collect and use non-personal information regarding your website activities.

Exceptions to Request Processing: Please be aware that certain exceptions apply to these requests. We may need to retain the information under applicable law, preserve our rights, prevent fraud or criminal activity, or keep records of your request. Additionally, information related to previously deleted ads or replies may still be deleted, subject to the conditions above.

For any further inquiries or requests, please contact Comforhome

9. Protection and Retention of Personal Information

We prioritize the protection of your personal information through the implementation of robust technical and administrative security measures. These measures include firewalls, data encryption, and access controls, effectively minimizing the risks of loss, abuse, unauthorized access, disclosure, and alteration. If you suspect any misuse of your account or information, please contact us immediately.

To further enhance our security practices and prevent fraud, spam, and abuse, we utilize the reCAPTCHA Enterprise tool on our website. This tool collects certain information about your hardware and software, such as device or application data, and transmits it to Google for analysis and improvement purposes. Please be aware that using reCAPTCHA Enterprise is governed by Google’s Terms of Service and Privacy Policy.

We strictly adhere to legal requirements regarding the retention of personal information. Once personal information is no longer necessary for the described purposes, it is promptly and securely deleted.

Please contact our dedicated support team if you have any further questions or concerns about our data protection and retention practices. We are committed to ensuring the privacy and security of your information.

10. Other Policy

Abuse and Unsolicited Communications: We strictly prohibit the abuse of our website. You are not permitted to add Comforhome users to your mailing list, whether it be email or postal, for commercial purposes without the explicit consent of the user, even if they have made a purchase from you. If you come across any instances of abuse on our website, such as spam or spoof emails, please report it to us.

Use of Member-to-Member Communication Resources: Our member-to-member communication resources must not be used to send spam or any content that violates our Terms of Use. To ensure your security, we have automated scans in place to check for spam, viruses, phishing attempts, and other forms of malicious activity or prohibited content. Please note that we do not store messages sent through these resources permanently.

Third Parties: This Privacy Policy applies solely to the use and transfer of information collected from you by Comforhome, unless explicitly stated otherwise. Please be aware that Comforhome has no control over the privacy policies of third parties that may be applicable to you. When we collaborate with third parties or utilize their tools to provide certain services, we will explicitly clarify which privacy policy will govern your information. We encourage you to seek clarification and ask questions before disclosing your personal information to any third party.

Contact Us

For inquiries, questions, or assistance related to these Terms or the ComforHome Website, you may contact us at:

ComforHome Ltd.

1390 Prince of Wales Dr.,

Ottawa, ON. K2C 3N6

Tel: +1 (613) 226 6686 +1(613)301 4921

Email: info@comforhome.ca