Fully transparent qualification background

How we achieve qualification background fully transparent

Having required certificates and licenses demonstrates high standards of service and ensures the quality and safety of home care services, which requires that caregivers have completed rigorous training and passed all examinations by authorized organizations.

We strictly review caregivers’ certificates and licenses for compliance with regulations and codes. The “VERIFIED” badge on our website highlights caregivers who have all the required licenses and certificates.

You can easily find caregivers’ certificates, licenses, experience, and expertise on their profile pages.

The following are the qualification requirements for the different Home care categories:

  1. Nurses and Therapists: A copy of certificate issued by an authorized organization in Canada, which can be verified online.
  2. Personal Support Worker: one of these certificates:
    • A copy of a Personal Support Worker certificate or equivalent (Developmental Service Worker, Health Care Assistant, RPN, RN, etc.) issued by an authorized organization or school in Canada.
    • Nursing students who have completed at least one year of studies in Canada.
    • A foreign nurse certificate issued by an officially authorized organization.
  3. Valid CPR/First Aid certificate is required for Personal Support Worker, Nurses, and Therapists.
  4. Home support services: HSW certificate, Home Care Assistant or relevant work experience.

All service providers are required one of these documents when providing services to residents:

  1. A criminal background checks issued within 12 months in Canada.
  2. Student exam records or transcripts issued by the school attended in Canada.

The CPR/First Aid certificate must: 1. Be issued by a Canadian authorized organization; 2. Have passed all on-site training and examinations. Any certificate that consists solely of online CPR/First Aid training and courses will not be accepted.

For other service providers:

  • A government identification card or utility bill (e.g., electronic/gas) confirming your name and address.
  • A valid criminal background checks or student ID card, particularly if providing indoor services.
  • If operating from a business location, proof of the business address.
  • Copies of Any relevant certifications, permits, licenses and diplomas required by regulations.

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