| Terms of Services | Terms of Service for Buyers on Comforhome | Privacy Policy |
| Terms and Conditions | Terms of Service for Independent Service Providers | Cookies Policy |
Last Updated: May 25, 2024
Welcome to Comforhome! We’re excited to have you on our platform. These Terms of Service (“Terms”) are designed to ensure a clear understanding of your rights and obligations as a buyer when you engage with and purchase services from independent service providers through Comforhome. Your decision to use our platform signifies your agreement to these Terms. It’s important to note that our platform serves as a bridge, connecting you with a diverse range of service providers to meet your varied needs. By agreeing to these Terms, you acknowledge that while Comforhome facilitates these connections, the contractual agreement for services is directly between you and the independent service providers. We are dedicated to making your experience as seamless and positive as possible and appreciate your trust in choosing Comforhome for your service needs.
Account Creation and Responsibility
Creating an account on Comforhome is the first step in accessing our services. When you set up your account, it’s imperative that you provide information that is both accurate and current. This ensures that all transactions and communications on the platform can proceed smoothly and without any hindrances.
The security of your account is primarily your responsibility. This means safeguarding your login credentials – your username and password – to prevent unauthorized access. In a digital environment, protecting your account details is crucial for maintaining your privacy and the integrity of your transactions.
As your circumstances or details change, it’s important to keep your account information updated. Whether it’s a new email address, a change in payment details, or any other pertinent information, timely updates to your account are essential. This not only helps in seamless service delivery but also in ensuring that communications from Comforhome or service providers reach you without any issues.
Your Comforhome account is meant for your personal use. It should not be shared with others or used for any unauthorized or illegal activities. Responsible use of your account reflects a commitment to the norms and guidelines of our platform.
If you suspect any unauthorized use of your account or a security breach, it is important to contact Comforhome immediately. Prompt reporting helps in taking necessary actions to protect your account and prevent any potential misuse.
You have the option to terminate your account at any time you choose. However, it’s important to understand that closing your account does not negate any ongoing or completed transactions that were initiated through the platform.
Comforhome reserves the right to terminate or suspend your account at any time, at our sole discretion. This action may be taken for reasons including, but not limited to, a breach of the Terms of Service, engaging in prohibited activities, providing false or misleading information, or any other conduct deemed inappropriate or harmful to the Comforhome community or its operational integrity. Upon termination, you may lose access to the services and content associated with your account. Comforhome is not obliged to provide a notice or explanation for the termination but may do so as a courtesy. It’s important for users to understand that adherence to our terms and policies is essential for maintaining a safe, respectful, and lawful environment on our platform.
Buyer Responsibilities
It is your responsibility to carefully select the services that best meet your needs. This involves reviewing the offerings of various independent service providers on our platform and making an informed decision. It is also crucial for you to verify the credentials, qualifications, and reviews of the service providers to ensure they meet your standards and requirements. Making an informed choice is key to a satisfactory service experience.
You agree to fulfill your financial obligations for the services you purchase. This means adhering to the pricing set by the service providers and the payment terms outlined by Comforhome. Timely and accurate payment for services not only facilitates a smooth transaction but also upholds the trust and integrity of the platform.
Additional Buyer Responsibilities:
By fulfilling these responsibilities, you contribute to a trustworthy and effective marketplace, ensuring a positive experience for both buyers and service providers on Comforhome.
Transaction Process
When you engage a service provider through Comforhome, you are entering into a direct contractual agreement with them for the services they render. It’s important to understand that this contract is exclusively between you and the service provider. Comforhome acts merely as a facilitator in this process and is not a party to, nor responsible for, the terms and execution of this contract. Therefore, it is essential for you to thoroughly review and understand the terms of service that each provider sets before committing to a contract.
Buyer Conduct
As a valued user of Comforhome, you agree to engage with service providers in a respectful and courteous manner. This commitment includes refraining from any form of abusive, discriminatory, or disrespectful behavior. Constructive and polite interactions are essential for maintaining a positive and professional environment on our platform. This respectfulness extends not only to verbal and written communications but also to any actions or behaviors during the course of service provision.
Your use of the Comforhome platform must adhere to all applicable laws and regulations. This means engaging in transactions and interactions in a manner that is lawful and compliant with legal standards. It is your responsibility to ensure that your use of the platform does not violate any laws, including those related to contract, intellectual property, privacy, and consumer rights. By adhering to these legal requirements, you contribute to a safe, reliable, and trustworthy platform for all users.
In addition to engaging in respectful interactions and lawful use of the platform, as a buyer on Comforhome, your conduct includes several other important aspects:
Understanding the “Verified” Status for Service Providers on Comforhome
As a buyer on Comforhome, it’s important for you to understand the “Verified” status of service providers. This status indicates that a service provider has claimed possession of and provided supporting documentation for their relevant qualifications and credentials. These credentials may include certificates, permits, licenses, and diplomas. For instance, caregivers are required to submit items like police record checks and CPR certificates, while independent service providers might need to provide government ID and proof of their business location.
However, it’s crucial to note that while Comforhome takes steps to verify these documents, the responsibility for maintaining the authenticity and validity of their licenses and certificates lies with the service providers. The “Verified” status is a voluntary process for service providers and is not an absolute guarantee. It serves as an indication of a service provider’s commitment to professionalism and credibility. As a buyer, you should consider this status as one of many factors in your decision-making process. Remember, all service providers, regardless of their verification status, are fully responsible for the services they provide.
We also want to emphasize that the “Verified” status of service providers is not an endorsement by Comforhome. This status simply indicates that a service provider has provided certain documentation that suggests they possess relevant qualifications. However, Comforhome does not endorse any service providers, regardless of their verification status. The decision to engage with any service provider, verified or otherwise, is based solely on your judgement and discretion. The “Verified” status should be viewed as one of many factors in your decision-making process, not a comprehensive endorsement of a service provider’s skills, quality, or service.
Usage Guidelines and Restrictions
As a buyer on Comforhome, you are bound by specific guidelines to ensure a safe and respectful experience for all users. These guidelines include:
Failure to adhere to these guidelines may result in actions against your account, including suspension or termination of your access to the Comforhome platform, and legal action where necessary. We take these guidelines seriously to ensure the safety and integrity of our platform for all users.
Fees
As a buyer using the Comforhome platform, please be aware of our fee structure and compliance requirements:
Limitation of Liability
Comforhome shall not be held liable for any damages, losses, or injuries that arise from your use of the platform or from any services provided by independent service providers. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages. Comforhome’s role is limited to facilitating the connection between buyers and service providers, and as such, we do not oversee or control the actions, services, or behaviors of these third parties. Your decision to engage with any service provider through our platform is made at your own risk, and Comforhome is not responsible for the outcomes of such engagements. It is advised that buyers exercise due diligence and caution when selecting and engaging with service providers.
You agree to indemnify and hold harmless Comforhome and its affiliates, officers, agents, and employees from any claim, suit, or action arising from or related to the use of the Comforhome platform or violation of these Terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs, and attorneys’ fees.
Dispute Resolution
In the event of a dispute arising with a service provider, your initial step should be to attempt resolution through direct communication with them. Often, misunderstandings or issues can be resolved amicably and efficiently in this manner. However, if you find that the dispute remains unresolved after direct efforts, Comforhome may offer mediation assistance as a neutral party to facilitate a resolution. We encourage both parties to approach such situations with openness and a willingness to reach a fair and amicable resolution. Remember that Comforhome’s role in dispute resolution is to assist and guide rather than to arbitrate or provide binding resolutions.
Content Guidelines and Intellectual Property Rights
Do not post content that infringes the rights of third parties. This includes, but is not limited to, content that infringes on intellectual property rights such as copyright and trademark. Do not post content that contains any reference to or likeness of any identifiable third parties unless consent has been obtained from each such individual as may be required. We reserve the right to remove content where we have grounds for suspecting the violation of these terms, our policies or any party’s rights. The following steps are for reporting a listing to Comforhome that you believe infringes on your intellectual property rights. Only the intellectual property rights owner can report potentially infringing items or listings through Comforhome’s VeRO Program. If you have a good faith belief that a listing on any of the Services infringes your copyright, trademark, or other intellectual property rights, all you need to do is contact info@comforhome.ca. After we receive your email, Comforhome will confirm your enrolment in our program. We reserve the right to share, in accordance with applicable law with the third party that originally posted the potentially infringing listing.
All intellectual property rights related to the Comforhome website and its contents, including but not limited to text, graphics, logos, images, and software, are the exclusive property of Comforhome and its licensors. This includes any modifications, adaptations, translations, or derivative works made from Comforhome content. Unauthorized use, reproduction, or distribution of any material from the Comforhome website without express permission infringes upon our intellectual property rights and is strictly prohibited. As a user, you acknowledge and agree to respect these rights and use the website content in compliance with the applicable laws and terms of use.
Disclaimer of Warranties
You acknowledge and agree that the use of Comforhome’s Website Services, including all content, functions, materials, and information available on or accessed through our platform, is provided on an “as is” and “as available” basis. Comforhome and its affiliates, to the fullest extent permissible by law, make no representations or warranties of any kind, express or implied, as to the operation of the Website Services, or the information, content, materials, or products included on our platform.
Comforhome expressly disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. This means that Comforhome does not warrant that the Website Services, its servers, or email sent from Comforhome are free of viruses or other harmful components. Furthermore, Comforhome does not guarantee or warrant that the use of our Website Services will be uninterrupted, timely, secure, or error-free, nor does Comforhome make any warranty as to the results that may be obtained from the use of the Website Services.
Any material downloaded or otherwise obtained through the use of the Website Services is done at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from Comforhome or through or from the Website Services shall create any warranty not expressly stated in these Terms.
Comforhome does not endorse, warrant, or assume responsibility for any product or service advertised or offered by a third party through the Website Services or any hyperlinked website or featured in any banner or other advertising. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.
General
As a buyer on Comforhome, it’s important to acknowledge that the terms set forth, along with our other posted policies, form the complete agreement between you and Comforhome, replacing any previous agreements. This agreement is governed by the laws of Ontario and the federal laws of Canada. By using our services, you agree to the jurisdiction of the courts in Ontario. Your statutory rights as a consumer and specific topics governed by applicable consumer law will not be affected. It’s essential to note that if we don’t enforce a provision immediately, it doesn’t mean we waive our right to do so later. Should any part of these terms be invalidated by a court, the rest remain effective. Comforhome has the right to assign this agreement. For non-infringement related issues, your notices to us should be sent by registered mail. We may update these terms, and such updates take effect upon your next use of our services or after 30 days, whichever is sooner.
Contact Us
For inquiries, questions, or assistance related to these Terms or the ComforHome Website, you may contact us at:
ComforHome Ltd.
1390 Prince of Wales Dr.,
Ottawa, ON. K2C 3N6
Tel: +1 (613) 226 6686 +1 (613)301 4921
Email: info@comforhome.ca