Client Survey

Client Survey - Direct contacted

Have you successfully found and hired a suitable caregiver through Comforhome?

Yes

Still in communication

What is the hourly service rate you pay to the caregiver?

If your answer was "No" or "Still in communication," what was the main reason?

I couldn't find a caregiver with the specific skills I needed

The caregivers' quotes were too high

Caregivers were slow to respond or didn't respond at all

I had difficulty communicating with the caregivers

My care plan changed

Other (please specify):

Please specify

On a scale of 1 to 5, how would you rate your overall experience using the Comforhome platform?

1 (Very Unsatisfied)

2 (Unsatisfied)

3 (Neutral)

4 (Satisfied)

5 (Very Satisfied)

What aspects of the Comforhome platform did you find particularly good? (Select all that apply)

The interface is clear and easy to use

Caregiver profiles are detailed and informative

The ability to contact caregivers directly is convenient

The platform is completely free with no hidden fees

Other (please specify)

Please specify

What areas do you think Comforhome needs to improve the most? (Select all that apply)

Not enough caregivers / limited selection

The search or filter functions are not precise enough

The information in caregiver profiles doesn't feel reliable

Lacks a user review or recommendation system

Technical issues with the platform (e.g., slow loading pages, bugs)

Other (please specify)

Please specify

Do you have any suggestions or ideas for Comforhome?

If you need to find home care services again in the future, would you consider using Comforhome?

Yes

Unsure