Last Updated: May 25, 2024
Welcome to ComforHome.ca (and ComforHome Ltd. hereinafter referred to as “ComforHome”). We express our gratitude for your visit. The following Terms of Services, Privacy Policy, and all policies posted on our website explicitly outline the terms on which we extend access to and authorize the use of our site, services, functionalities, features, and tools (hereinafter collectively referred to as “Website Services”). A comprehensive overview of our policies is available here. All policies, including the Privacy Policy, form an integral part of these Terms of Website Services. By accessing or utilizing our Website Services, you hereby pledge adherence and compliance to all the aforementioned terms and conditions.
This section outlines the two categories of services provided on ComforHome, each with distinct service providers and corresponding responsibilities:
Please note that ComforHome explicitly defines the category and scope of services provided by independent service providers, as described in the relevant sections.
To utilize and enjoy certain aspects of our Website Services, registration and the creation of an account are required. You must be at least 19 years old and a resident of Canada to use the Platform. Your email address and a secure password will be needed to set up your account. You hold sole responsibility for maintaining the confidentiality of your account credentials and for all activities under your account, and you agree to notify us immediately at info@comforhome.ca if you suspect any unauthorized use or compromise of your account. Transferring your account to a third party without our consent is strictly prohibited.
You also have the option to connect to our Website Services through an independent service. By doing so, you grant us permission to access, store, and utilize the information provided by that service in accordance with their policies, as outlined in our Privacy Policy. If you suspect any compromise or misuse of your account, please reach out to us immediately at info@comforhome.ca
At ComforHome, we take strict measures to ensure a safe and valuable experience for all our users. Therefore, we have established specific guidelines that need to be followed when using our platform. It is important to note that by using ComforHome, you agree not to:
You further agree to use the Platform in accordance with all applicable Canadian laws and regulations, ensuring compliance with legal and professional standards relevant to your activities on ComforHome.
For any issues or offensive content, please contact info@comforhome.ca. We are committed to maintaining a properly functioning website. We reserve the right to limit or terminate our Website Services, remove hosted content, and take necessary technical and legal actions to address any problems or violations of our policies. This includes suspending or terminating your account if you:
You may stop using the Platform at any time by deactivating your account through your settings or contacting us at info@comforhome.ca. We will notify you of any suspension or termination via email, with reasons provided, unless prohibited by law or urgent circumstances prevent notification. Please note that we do not accept liability for monitoring ComforHome or for any unauthorized or unlawful content found on the site. Your use of ComforHome implies your acceptance of these terms and conditions.
Please note that ComforHome reserves the right to display your listings on other classified sites in different countries besides ours. By using our Website Services, you agree to have your listings showcased on these external sites. While the terms for these sites are similar to ours, you must know that you might need to comply with additional laws or regulations specific to the country where your listings is published. Should you choose to post your listings on another site, it is your responsibility to ensure that it aligns with the policies of that particular site. We reserve the right to remove any listings that are flagged on any of our websites or if we believe they are causing issues or violating any regulations or policies. Stay updated and in compliance with our terms for a seamless experience.
Using our Website Services is generally free, but some may come with fees. If a service you use charges a fee, you can review and accept it. Our fees are quoted in Canadian Dollars and may change over time. Any changes to our fee policy will be communicated by posting on the website. We may temporarily adjust our fees for promotional events or new services, and these changes will be effective upon announcement. Please note that all fees are non-refundable and must be paid on time. Failure to do so may result in limitations to your use of the Website Services. In case of payment method failure or overdue accounts, we may employ other collection mechanisms to collect outstanding fees.
Applicable Canadian taxes related to our Services will be collected accordingly. Please ensure you provide accurate address information to comply with relevant laws. ComforHome reserves the right, at its discretion, to determine and collect appropriate taxes if the necessary information is not provided. You are solely responsible for collecting and remitting any applicable taxes resulting from selling your services or items listed on ComforHome.
While most features of the Website Services are available across all ComforHome websites and associated mobile applications, there might be variations in certain features and functionality depending on the website or mobile device you use to access our Website Services.
To use specific functionality on our website, you must be a resident of Canada and legally capable of forming a binding contract under applicable law. This includes being of legal age in your respective Province or Territory. The ComforHome website may have additional requirements outlined in ComforHome’s other policies. Using ComforHome, you agree to comply with all relevant laws and regulations, including licensing and insurance requirements, for any sales and purchases you make from sellers on our platform.
The Website Services provided on this website include content from us, you, and other users, as well as our independent service providers. By accessing and using the Website Services, you agree not to copy, modify, resell, or distribute any of the Services, including our copyrights or trademarks. When you contribute content to us, you are granting us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to use that content, including the copyright, publicity, and database rights associated with it. If you believe that your rights have been infringed upon, please contact us at info@comforhome.ca, and we will promptly investigate the matter. We reserve the right to remove any content that violates these terms or infringes upon the rights of any other party without prior notice.
Do not post content that infringes the rights of third parties. This includes but is not limited to, content that infringes on intellectual property rights such as copyright and trademark. Do not post content that contains any reference to or likeness of any identifiable third parties unless consent has been obtained from each such individual as may be required. We reserve the right to remove content where we have grounds for suspecting the violation of these terms, our policies or any party’s rights. The following steps are for reporting a listing to ComforHome that you believe infringes on your intellectual property rights. Only the intellectual property rights owner can report potentially infringing items or listings through ComforHome’s VeRO Program. If you have a good faith belief that a listing on any of the Services infringes your copyright, trademark, or other intellectual property rights, all you need to do is contact info@comforhome.ca. After we receive your email, ComforHome will confirm your enrolment in our program. We reserve the right to share, in accordance with applicable law with the third party that originally posted the potentially infringing listing.
Please note that our Website Services are provided “as is” and “as available.” We cannot be held responsible for the actions or content posted by other users. Additionally, we are not responsible for the payment processing of independent payment processors. If you link an Independent Payment Processor account to your ComforHome Account, you acknowledge and agree to be bound by their terms and conditions for payments made through ComforHome. We are not liable for any loss, claims, or damages arising from these independent services, except where such losses result from our gross negligence in verifying independent service providers’ credentials during registration. In such cases, our liability is limited to the greater of (a) the total fees paid to us in the six months before the action giving rise to liability or (b) 500 Canadian Dollars.
As user-generated content is prevalent on our Website Services, we do not guarantee any listings or communications’ accuracy, completeness, efficacy, or timeliness. Furthermore, continuous or secure access to our Services cannot be guaranteed. Please be aware that notification functionality within our Services may experience delays beyond our control, such as delays due to physical location or wireless data service providers’ networks. Therefore, we explicitly disclaim all warranties, representations, and conditions, express or implied, including those relating to quality, merchantability, durability, and fitness for a specific purpose, to the extent legally permitted. We are not liable for any loss of money, goodwill, reputation, or any special, indirect, or consequential damages resulting from your use of ComforHome, even if we were advised or could reasonably foresee the possibility of such damages, unless specified otherwise in this section. Some jurisdictions may not allow the disclaimer of warranties or exclusion of damages, so the mentioned disclaimers and exclusions may not apply to you. We strongly recommend that users consider obtaining their own insurance to cover potential risks associated with services arranged through the Platform
By using the Website Services provided by ComforHome and its affiliates, you agree to indemnify and hold harmless all Indemnified Parties, including our officers, directors, agents, and employees, from any claims made by third parties. This includes any amounts payable to the third party, whether in settlement or as awarded and reasonable legal costs incurred by any of the Indemnified Parties. This indemnification extends to any alleged violations of the applicable terms and any alleged violations of applicable laws or regulations. Please note that while we reserve the right to assume exclusive defense and control in such matters, it does not excuse your indemnity obligations.
When utilizing our Services, you acknowledge and consent to ComforHome (the “data controller”) collecting, transferring, storing, and utilizing your personal information (e.g., name, contact details, credentials) on servers located in the United States and the European Union, as detailed in our Privacy Policy. We collect this information to:
We may also use your data for marketing purposes (e.g., newsletters), but only if you explicitly opt in via your account settings. You may opt out at any time by updating your preferences or contacting us at info@comforhome.ca. We take reasonable measures to protect your data, but we are not liable for breaches beyond our control (e.g., cyberattacks).
These terms and our other posted policies on the Website Services constitute the entire agreement between you and us, replacing any previous agreements. This agreement is governed by the laws of the Province of Ontario and the federal laws of Canada that apply to it. Both parties agree to the jurisdiction of the courts in the Province of Ontario. Your statutory rights as a consumer and specific topics governed by applicable consumer law will not be affected. Non-enforcement of any provision by us does not waive our right to enforce it later. If a court strikes down any of these terms, the remaining terms will still be valid. We may assign this agreement at our discretion, as outlined in the notice provision below (no notice is required for assignment to an affiliate). Except for notices regarding illegal or infringing content, your notices to us must be sent by registered mail to:
ComforHome Ltd. Email: info@comforhome.ca
We will notify you through the email address you provide or by registered mail, with such notices deemed received five days after mailing. We reserve the right to update this agreement at our discretion to reflect changes in our services or legal requirements. We will notify you of material changes via email and a notice on the website at least 7 days before they take effect. Your continued use of the Website Services after the effective date constitutes acceptance of the updated terms. Please check this page periodically for updates.
For inquiries, questions, or assistance related to these Terms or the ComforHome Website, you may contact us at:
ComforHome Ltd. Email: info@comforhome.ca
Last Updated: May 25, 2024
Welcome to ComforHome! We’re excited to have you on our platform. These Terms of Service (“Terms”) are designed to ensure a clear understanding of your rights and obligations as a buyer when you engage with and purchase services from independent service providers through ComforHome. Your decision to use our platform signifies your agreement to these Terms. It’s important to note that our platform serves as a bridge, connecting you with a diverse range of service providers to meet your varied needs. By agreeing to these Terms, you acknowledge that while ComforHome facilitates these connections, the contractual agreement for services is directly between you and the independent service providers. We are dedicated to making your experience as seamless and positive as possible and appreciate your trust in choosing ComforHome for your service needs.
Creating an account on ComforHome is the first step in accessing our services. When you set up your account, it’s imperative that you provide information that is both accurate and current. This ensures that all transactions and communications on the platform can proceed smoothly and without any hindrances.
The security of your account is primarily your responsibility. This means safeguarding your login credentials – your username and password – to prevent unauthorized access. In a digital environment, protecting your account details is crucial for maintaining your privacy and the integrity of your transactions.
As your circumstances or details change, it’s important to keep your account information updated. Whether it’s a new email address, a change in payment details, or any other pertinent information, timely updates to your account are essential. This not only helps in seamless service delivery but also in ensuring that communications from ComforHome or service providers reach you without any issues.
Your ComforHome account is meant for your personal use. It should not be shared with others or used for any unauthorized or illegal activities. Responsible use of your account reflects a commitment to the norms and guidelines of our platform.
If you suspect any unauthorized use of your account or a security breach, it is important to contact ComforHome immediately. Prompt reporting helps in taking necessary actions to protect your account and prevent any potential misuse.
You have the option to terminate your account at any time you choose. However, it’s important to understand that closing your account does not negate any ongoing or completed transactions that were initiated through the platform.
ComforHome reserves the right to terminate or suspend your account at any time, at our sole discretion. This action may be taken for reasons including, but not limited to, a breach of the Terms of Service, engaging in prohibited activities, providing false or misleading information, or any other conduct deemed inappropriate or harmful to the ComforHome community or its operational integrity. Upon termination, you may lose access to the services and content associated with your account. ComforHome is not obliged to provide a notice or explanation for the termination but may do so as a courtesy. It’s important for users to understand that adherence to our terms and policies is essential for maintaining a safe, respectful, and lawful environment on our platform.
It is your responsibility to carefully select the services that best meet your needs. This involves reviewing the offerings of various independent service providers on our platform and making an informed decision. It is also crucial for you to verify the credentials, qualifications, and reviews of the service providers to ensure they meet your standards and requirements. Making an informed choice is key to a satisfactory service experience.
You agree to fulfill your financial obligations for the services you purchase. This means adhering to the pricing set by the service providers and the payment terms outlined by ComforHome. Timely and accurate payment for services not only facilitates a smooth transaction but also upholds the trust and integrity of the platform.
By fulfilling these responsibilities, you contribute to a trustworthy and effective marketplace, ensuring a positive experience for both buyers and service providers on ComforHome.
When you engage a service provider through ComforHome, you are entering into a direct contractual agreement with them for the services they render. It’s important to understand that this contract is exclusively between you and the service provider. ComforHome acts merely as a facilitator in this process and is not a party to, nor responsible for, the terms and execution of this contract. For your convenience, we provide an optional Service Agreement Template to help clarify terms between you and the provider, though its use is voluntary and we are not responsible for its content or enforcement. Therefore, it is essential for you to thoroughly review and understand the terms of service that each provider sets before committing to a contract.
As a valued user of ComforHome, you agree to engage with service providers in a respectful and courteous manner. This commitment includes refraining from any form of abusive, discriminatory, or disrespectful behavior. Constructive and polite interactions are essential for maintaining a positive and professional environment on our platform. This respectfulness extends not only to verbal and written communications but also to any actions or behaviors during the course of service provision.
Your use of the ComforHome platform must adhere to all applicable laws and regulations. This means engaging in transactions and interactions in a manner that is lawful and compliant with legal standards. It is your responsibility to ensure that your use of the platform does not violate any laws, including those related to contract, intellectual property, privacy, and consumer rights. By adhering to these legal requirements, you contribute to a safe, reliable, and trustworthy platform for all users.
In addition to engaging in respectful interactions and lawful use of the platform, as a buyer on ComforHome, your conduct includes several other important aspects:
As a buyer on ComforHome, it’s important for you to understand the “Verified” status of service providers. This status indicates that a service provider has claimed possession of and provided supporting documentation for their relevant qualifications and credentials. These credentials may include certificates, permits, licenses, and diplomas. For instance, caregivers are required to submit items like police record checks and CPR certificates, while independent service providers might need to provide government ID and proof of their business location.
However, it’s crucial to note that while ComforHome takes steps to verify these documents, the responsibility for maintaining the authenticity and validity of their licenses and certificates lies with the service providers. The “Verified” status is a voluntary process for service providers and is not an absolute guarantee. It serves as an indication of a service provider’s commitment to professionalism and credibility. As a buyer, you should consider this status as one of many factors in your decision-making process. Remember, all service providers, regardless of their verification status, are fully responsible for the services they provide.
We also want to emphasize that the “Verified” status of service providers is not an endorsement by ComforHome. This status simply indicates that a service provider has provided certain documentation that suggests they possess relevant qualifications. However, ComforHome does not endorse any service providers, regardless of their verification status. The decision to engage with any service provider, verified or otherwise, is based solely on your judgement and discretion. The “Verified” status should be viewed as one of many factors in your decision-making process, not a comprehensive endorsement of a service provider’s skills, quality, or service.
As a buyer on ComforHome, you are bound by specific guidelines to ensure a safe and respectful experience for all users. These guidelines include:
Failure to adhere to these guidelines may result in actions against your account, including suspension or termination of your access to the ComforHome platform, and legal action where necessary. We take these guidelines seriously to ensure the safety and integrity of our platform for all users.
As a buyer using the ComforHome platform, please be aware of our fee structure and compliance requirements:
ComforHome shall not be held liable for any damages, losses, or injuries that arise from your use of the platform or from any services provided by independent service providers, except where such damages result from our gross negligence in verifying provider credentials during registration. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages. ComforHome’s role is limited to facilitating the connection between buyers and service providers, and as such, we do not oversee or control the actions, services, or behaviors of these third parties. Your decision to engage with any service provider through our platform is made at your own risk, and ComforHome’s liability, if established, is capped at the greater of (a) the total fees paid to us in the six months prior to the claim or (b) 500 Canadian Dollars. We recommend that buyers obtain their own insurance to mitigate risks associated with services. You agree to indemnify and hold harmless ComforHome and its affiliates, officers, agents, and employees from any claim, suit, or action arising from or related to the use of the ComforHome platform or violation of these Terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs, and attorneys’ fees.
In the event of a dispute arising with a service provider, your initial step should be to attempt resolution through direct communication with them. Often, misunderstandings or issues can be resolved amicably and efficiently in this manner. However, if you find that the dispute remains unresolved after direct efforts, ComforHome may offer mediation assistance as a neutral party to facilitate a resolution upon your request at info@comforhome.ca. We encourage both parties to approach such situations with openness and a willingness to reach a fair and amicable resolution. Remember that ComforHome’s role in dispute resolution is to assist and guide rather than to arbitrate or provide binding resolutions; we are not obligated to resolve disputes or liable for their outcomes. Disputes between you and ComforHome will be settled through binding arbitration in Ottawa, Ontario, under the rules of the Canadian Arbitration Association.
Do not post content that infringes the rights of third parties. This includes, but is not limited to, content that infringes on intellectual property rights such as copyright and trademark. Do not post content that contains any reference to or likeness of any identifiable third parties unless consent has been obtained from each such individual as may be required. We reserve the right to remove content where we have grounds for suspecting the violation of these terms, our policies or any party’s rights. The following steps are for reporting a listing to ComforHome that you believe infringes on your intellectual property rights. Only the intellectual property rights owner can report potentially infringing items or listings through ComforHome’s VeRO Program. If you have a good faith belief that a listing on any of the Services infringes your copyright, trademark, or other intellectual property rights, all you need to do is contact info@comforhome.ca. After we receive your email, ComforHome will confirm your enrolment in our program. We reserve the right to share, in accordance with applicable law with the third party that originally posted the potentially infringing listing.
All intellectual property rights related to the ComforHome website and its contents, including but not limited to text, graphics, logos, images, and software, are the exclusive property of ComforHome and its licensors. This includes any modifications, adaptations, translations, or derivative works made from ComforHome content. Unauthorized use, reproduction, or distribution of any material from the ComforHome website without express permission infringes upon our intellectual property rights and is strictly prohibited. As a user, you acknowledge and agree to respect these rights and use the website content in compliance with the applicable laws and terms of use.
You acknowledge and agree that the use of ComforHome’s Website Services, including all content, functions, materials, and information available on or accessed through our platform, is provided on an “as is” and “as available” basis. ComforHome and its affiliates, to the fullest extent permissible by law, make no representations or warranties of any kind, express or implied, as to the operation of the Website Services, or the information, content, materials, or products included on our platform.
ComforHome expressly disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. This means that ComforHome does not warrant that the Website Services, its servers, or email sent from ComforHome are free of viruses or other harmful components. Furthermore, ComforHome does not guarantee or warrant that the use of our Website Services will be uninterrupted, timely, secure, or error-free, nor does ComforHome make any warranty as to the results that may be obtained from the use of the Website Services.
Any material downloaded or otherwise obtained through the use of the Website Services is done at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from ComforHome or through or from the Website Services shall create any warranty not expressly stated in these Terms.
ComforHome does not endorse, warrant, or assume responsibility for any product or service advertised or offered by a third party through the Website Services or any hyperlinked website or featured in any banner or other advertising. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.
As a buyer on ComforHome, it’s important to acknowledge that the terms set forth, along with our other posted policies, form the complete agreement between you and ComforHome, replacing any previous agreements. This agreement is governed by the laws of Ontario and the federal laws of Canada. By using our services, you agree to the jurisdiction of the courts in Ontario. Your statutory rights as a consumer and specific topics governed by applicable consumer law will not be affected. It’s essential to note that if we don’t enforce a provision immediately, it doesn’t mean we waive our right to do so later. Should any part of these terms be invalidated by a court, the rest remain effective. ComforHome has the right to assign this agreement. For non-infringement related issues, your notices to us should be sent by registered mail. We may update these terms, and such updates take effect upon your next use of our services or after 30 days, whichever is sooner.
Last Updated: May 25, 2024
Welcome to ComforHome, the trusted platform connecting dedicated independent service providers with clients seeking quality in-home care and additional living assistance services. We are delighted to have you join our community of professionals committed to enhancing the lives of individuals and families.
These Terms of Service (“Terms”) constitute a legally binding agreement between you, the independent service provider, and ComforHome, governing your use of the ComforHome platform, website, and related services (collectively referred to as the “Platform”). By registering, accessing, or using the Platform to offer your services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
It is important to note that ComforHome serves as a facilitator, providing an online platform where you, as an independent service provider, can connect with potential clients. Our role is to streamline this connection through our Platform, thereby enhancing accessibility and convenience for both service providers and clients. However, it is crucial to understand that ComforHome is not a direct provider of the services listed on the Platform and does not employ or endorse any service providers. As such, the contractual relationship established through service agreements is exclusively between you and the clients you serve.
By agreeing to these Terms, you also acknowledge that ComforHome is not responsible for the execution, quality, safety, or legality of the services provided, the accuracy of listings, or the ability of service providers to deliver services as promised. Your use of the Platform signifies your commitment to uphold high standards of professionalism, adhere to all applicable laws and regulations, and maintain the necessary qualifications and credentials for the services you offer.
As an independent service provider on ComforHome, you have the unique opportunity to contribute to the well-being and comfort of individuals in need of personal and household assistance. We encourage you to leverage this platform to build a positive reputation, foster trust with clients, and grow your professional service offerings.
We welcome you to the ComforHome family and look forward to a successful and mutually beneficial partnership.
As an independent service provider on the ComforHome platform, you are authorized to offer a diverse array of personal and household services. Our mission is to improve access to customized services and professional service providers, focusing on improving the quality of life for individuals and families. Your role is pivotal in fulfilling this mission by providing essential services that cater to each client’s unique needs.
You have the freedom to offer various services that may include but are not limited to, personal care assistance, home maintenance, lifestyle support, and other specialized services. The range of services you provide should align with the ethos of ComforHome, which emphasizes convenience, comfort, and care. This may encompass services like hairdressing, personal grooming, home repairs, gardening, shopping assistance, medication pick-ups, and more, all aimed at assisting individuals in their daily lives.
It is important that all services are provided in person, allowing for a tailored and human-centric approach. This personal interaction is key to building trust and rapport with clients, ensuring that their specific needs and preferences are met with the utmost care and professionalism.
As an independent service provider on the ComforHome platform, it is imperative that you adhere to our standards and guidelines regarding the types of services that are not permitted. Offering any service that falls into the following categories is strictly prohibited:
This list is not exhaustive and may be updated periodically to reflect changes in regulations and our service policies. It is your responsibility as an independent service provider to regularly review these terms and ensure that your offerings comply with our updated guidelines.
As a service provider on the ComforHome platform, you are required to create and maintain an account to offer your services. It is your responsibility to provide accurate, complete, and current information during the registration process and to update this information as necessary to ensure its ongoing accuracy. The security of your account, including the confidentiality of your username and password, rests solely with you. You agree to notify ComforHome immediately of any unauthorized use of your account or any other breach of security.
Your account is for your professional use only and is not to be shared with or transferred to any other individual or entity. You agree to use your account in compliance with all applicable laws, regulations, and these Terms of Service. Any misuse, fraudulent activity, or unethical conduct associated with your account may result in suspension or termination of your account and access to the ComforHome platform.
Through your account, you have the ability to list and describe the services you offer, set pricing, and manage bookings and client interactions. You are expected to represent your services accurately and professionally, avoiding any false or misleading information. Interactions with clients through the platform should be conducted in a respectful and professional manner at all times.
Your account will feature a review and feedback system, allowing clients to rate and review the services you provide. While you cannot control the content of these reviews, you have the right to report any review that you believe to be false or defamatory. However, ComforHome does not guarantee the removal of any review unless it clearly violates our platform policies.
You are expected to adhere to all platform policies and guidelines as set forth by ComforHome, including those related to service provision, client interactions, and account management. Failure to comply with these policies may result in disciplinary action, up to and including account termination.
You may choose to terminate your account at any time by notifying ComforHome in writing. Upon termination, any outstanding obligations or agreements between you and clients facilitated through the ComforHome platform must be fulfilled or appropriately resolved. ComforHome also reserves the right to terminate or suspend your account at its sole discretion for any breach of these Terms or applicable laws.
Your use of the ComforHome platform and any personal data provided through your account is subject to our Privacy Policy. You consent to the collection, use, and sharing of this data in accordance with the Privacy Policy, including for purposes of service improvement, platform analytics, and as required by law.
The “Verified” status on the ComforHome platform is a designation that indicates a higher level of credibility and trustworthiness for independent service providers. Achieving this status means that you, as a service provider, have provided evidence of your qualifications and compliance with relevant standards.
To be eligible for the “Verified” status, you must submit evidence of your professional qualifications. This includes:
Opting for the “Verified” status is entirely voluntary. However, achieving this status can enhance your visibility and credibility on the platform. You are responsible for the authenticity and ongoing validity of all submitted documents. Any updates to your credentials must be promptly communicated to ComforHome.
Upon submission, we perform reasonable efforts to review your documents for validity and authenticity, including checks for signs of forgery or tampering. This verification process does not involve further investigation or auditing beyond our initial review, and we rely on the accuracy and truthfulness of the information you provide. If our verification process is found to be grossly negligent and directly results in a claim, our liability is limited to the greater of (a) the total fees paid to us in the six months prior to the claim or (b) 500 Canadian Dollars.
Please note that being “Verified” is an indication of your claimed qualifications and does not transfer any liability associated with your services to ComforHome, except as noted above. You remain solely responsible and fully liable for all services you provide, including adherence to professional standards and regulatory compliance. We recommend obtaining your own insurance to cover risks associated with your services.
To maintain your “Verified” status, you must ensure that all required documents and credentials are kept up to date. ComforHome reserves the right to periodically review your status and request updated documentation as necessary.
As a valued service provider on the ComforHome platform, it is crucial that you adhere to specific guidelines and legal requirements to maintain a safe, trustworthy, and valuable experience for all users. By using the ComforHome platform, you agree to the following:
Failure to adhere to these guidelines may result in actions against your account, including suspension or termination of your access to the ComforHome platform, and legal action where necessary. We take these guidelines seriously to ensure the safety and integrity of our platform for all users.
By engaging with ComforHome and using our Website Services, you grant ComforHome the right to display and showcase your service listings on other classified sites beyond our primary platform. This is part of our effort to enhance the visibility and reach of your services to a broader audience, potentially spanning different countries.
While we endeavor to partner with external sites that have similar terms and conditions to ours, you acknowledge that there may be variations. It is your responsibility to familiarize yourself with and adhere to the terms and conditions of these external sites when your listings are posted there. Additionally, when your listings are displayed in other countries, they may be subject to the laws and regulations specific to those jurisdictions. You are responsible for ensuring that your listings comply with all applicable local laws and regulations of the countries where they are published.
If you choose to actively post your listings on another site, whether affiliated with ComforHome or not, you must ensure that your listings align with the policies and guidelines of that particular site. This includes respecting any local laws and cultural norms that may apply.
ComforHome reserves the right to monitor the performance and reception of your listings on our platform and the external sites where they are cross-posted. We reserve the right to remove any listings from our platform and affiliated sites if they are flagged for inappropriate content, cause issues, or are found to be in violation of any regulations, laws, or policies.
As a service provider, you are encouraged to stay updated with the terms and conditions of ComforHome and any external sites where your listings may appear. Ensuring compliance with these terms is crucial for a seamless and uninterrupted experience on our platform and its affiliates.
While the general use of our Website Services is complimentary, certain services may incur fees. If you encounter a service that charges a fee, you will have the opportunity to review and accept these charges before proceeding. Please note that all our fees are quoted in Canadian Dollars and are subject to change.
Any modifications to our fee policy will be communicated through an announcement on our website. We reserve the right to adjust our fees, either temporarily or permanently, for promotional events or the introduction of new services. These changes become effective immediately upon their announcement.
All fees associated with our Website Services are non-refundable. It is crucial to ensure timely payments to avoid any limitations or disruptions in your use of the Website Services. In the event of payment method failure or overdue accounts, we may implement collection mechanisms to recover any outstanding fees.
Applicable Canadian taxes related to our services will be collected as required by law. Accurate address information is necessary for tax compliance purposes. If sufficient information is not provided, ComforHome reserves the right to determine and collect appropriate taxes. You are also responsible for collecting and remitting any applicable taxes resulting from the sale of your services or items listed on ComforHome.
Most features of the Website Services are accessible across all ComforHome websites and associated mobile applications. However, there may be variations in specific features and functionalities depending on the website or mobile device used to access our services.
To access certain functionalities on our website, you must be a resident of Canada and legally capable of entering into a binding contract as per applicable law. This includes meeting the legal age requirement in your respective Province or Territory. Additional requirements may be outlined in ComforHome’s other policies.
By using ComforHome, you agree to comply with all relevant laws and regulations, including but not limited to licensing and insurance requirements, for any transactions you conduct on our platform. This ensures a safe and legal environment for all users involved in buying or selling services or items.
As an independent service provider engaged with the ComforHome platform, you acknowledge and agree that you bear full responsibility and liability for all services that you offer and provide to clients. This includes, but is not limited to, the quality, safety, legality, and delivery of the services. You are responsible for ensuring that your services comply with all applicable local, regional, and national laws, regulations, and professional standards. In the event of any dispute, claim, loss, injury, or damage arising from or in connection with the services you provide, you agree to assume all responsibility and liability.
ComforHome operates as a facilitator, providing an online platform that connects you, the service provider, with potential clients. Our role is strictly limited to this facilitation, and as such, ComforHome is not involved in and is not responsible for any aspect of the services you provide, except where liability arises from our gross negligence in verifying your credentials during registration. In such cases, our liability is capped at the greater of (a) the total fees paid to us in the six months prior to the claim or (b) 500 Canadian Dollars. We recommend that you obtain your own insurance to cover risks associated with your services. This includes, but is not limited to:
ComforHome does not endorse, certify, or guarantee the qualifications, expertise, or quality of the services provided by you or any other service providers on the platform. Clients select services at their own risk, and ComforHome disclaims all liability in this regard, except as specified above.
To the fullest extent permitted by law, ComforHome, including its directors, employees, agents, and affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your provision of services; (b) your access to, use of, or inability to use the ComforHome platform; (c) any conduct or content of any third party on the ComforHome platform, including without limitation, any defamatory, offensive, or illegal conduct; or (d) unauthorized access, use, or alteration of your transmissions or content.
You agree to indemnify and hold harmless ComforHome and its affiliates, officers, agents, and employees from any claim, suit, or action arising from or related to the use of the ComforHome platform or violation of these Terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs, and attorneys’ fees.
As a service provider on ComforHome, it is imperative that you ensure all content you post does not infringe upon the rights of third parties. This encompasses respecting intellectual property rights, including but not limited to, copyright and trademarks. You are responsible for ensuring that your content is either original or that you have secured the necessary rights or permissions for its use.
If your content includes any references or likenesses of identifiable third parties, you are required to obtain and be able to demonstrate consent from each individual, as applicable. This is essential to protect the privacy and rights of these individuals and to align with legal standards.
Be advised that ComforHome reserves the right to remove any content from our platform if there is a reason to believe that it violates these terms, our policies, or infringes on any party’s rights. As a service provider, you are expected to adhere to these guidelines to maintain the integrity and legality of your offerings on our platform.
All intellectual property rights related to the ComforHome website and its contents, including but not limited to text, graphics, logos, images, and software, are the exclusive property of ComforHome and its licensors. This includes any modifications, adaptations, translations, or derivative works made from ComforHome content. Unauthorized use, reproduction, or distribution of any material from the ComforHome website without express permission infringes upon our intellectual property rights and is strictly prohibited. As a user, you acknowledge and agree to respect these rights and use the website content in compliance with the applicable laws and terms of use.
You acknowledge and agree that the use of ComforHome’s Website Services, including all content, functions, materials, and information available on or accessed through our platform, is provided on an “as is” and “as available” basis. ComforHome and its affiliates, to the fullest extent permissible by law, make no representations or warranties of any kind, express or implied, as to the operation of the Website Services, or the information, content, materials, or products included on our platform.
ComforHome expressly disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. This means that ComforHome does not warrant that the Website Services, its servers, or email sent from ComforHome are free of viruses or other harmful components. Furthermore, ComforHome does not guarantee or warrant that the use of our Website Services will be uninterrupted, timely, secure, or error-free, nor does ComforHome make any warranty as to the results that may be obtained from the use of the Website Services.
Any material downloaded or otherwise obtained through the use of the Website Services is done at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from ComforHome or through or from the Website Services shall create any warranty not expressly stated in these Terms.
ComforHome does not endorse, warrant, or assume responsibility for any product or service advertised or offered by a third party through the Website Services or any hyperlinked website or featured in any banner or other advertising. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.
As a service provider on ComforHome, please understand that these terms, along with our other posted policies on the Website Services, constitute the entire agreement between you and ComforHome, superseding any prior agreements. This agreement is governed by the laws of the Province of Ontario and the applicable federal laws of Canada, and both you and ComforHome agree to submit to the jurisdiction of the courts in the Province of Ontario. The non-enforcement of any provision of these terms by us does not constitute a waiver of our right to enforce it at a later time. Should any provision of these terms be struck down by a court, the remaining terms will remain in effect. ComforHome reserves the right to assign this agreement at our discretion, as per the notice provision stated below, with no notice required for assignment to an affiliate. For all matters except those related to illegal or infringing content, your notices to us must be sent by registered mail to our designated address, ensuring formal and documented communication. We reserve the right to update this agreement at any time. The updates will become effective when you next use the site or after 30 days, whichever comes first.
Last Updated: May 25, 2024
As integral part of our Terms of Service, this section outlines these Terms and Conditions:
The website services provided by ComforHome are subject to GST/HST/QST taxes in compliance with Canadian tax laws. If you purchase listing features or post listings in paid plans, we will collect GST/HST/QST based on your province of residence. Please note that this is not a price increase but an obligation to collect and remit applicable taxes to the government.
Any taxes collected on ComforHome website services will be indicated as a separate charge on your seller invoice or at checkout for purchases.
If you are a business user, we recommend consulting your financial advisor to determine if your company is eligible for an Input Tax Credit for the sales tax collected on ComforHome services.
You may be required to pay GST/HST/QST for your service sales made on ComforHome. If you are uncertain about this requirement’s applicability, we advise contacting the Canada Revenue Agency or seeking professional advice regarding your tax obligations.
If you are required to charge GST/HST/QST on your services:
All website services on ComforHome include GST/HST/QST, where applicable.
Independent service providers may add GST/HST/QST to the final sale price after a service has been sold, and they are responsible for sending you the invoice. If you have purchased a service and require a tax invoice reflecting the GST/HST/QST component, please contact the independent service provider.
Please note that this information serves as formal notification and provides clarity on the GST/HST/QST obligations for ComforHome services. It is important to adhere to these terms to ensure compliance with Canadian tax laws.
Please do not hesitate to contact us for any further inquiries or assistance.
While ComforHome is not able to monitor replies sent within our system between users, we reserve the right to delete or ban those who we deem to be using replies inappropriately. When contacting other users:
ComforHome reserves the right to revoke the ability of any users to reply to ads without notice.
If you receive a reply that you feel is inappropriate, please report it to our support team.
Thank you for choosing our website’s booking feature. We have outlined the following policy to ensure a smooth and transparent booking process for both individuals and service providers. Please review and adhere to these guidelines when utilizing the booking feature on our website:
Should you have any queries or require further assistance, please do not hesitate to contact us.
By using ComforHome, you acknowledge and agree to abide by our user review policies. Reviews include a rating of 1 to 5 stars and reasons supporting your evaluation. Your review, username, profile photo (if available), and the listing category of the seller will be publicly displayed.
It is essential to leave user reviews in good faith, ensuring a fair representation of your interaction with the other user. When leaving a review on another user’s account, please adhere to the following guidelines:
We reserve the right to remove any reviews that violate our policies or guidelines. To maintain the integrity of the review system, users are unable to edit or remove reviews on their own profile or someone else’s. Additionally, ComforHome does not mediate review-related disputes.
Please keep in mind that user reviews reflect the opinions of individual ComforHome users and do not necessarily represent the opinion of ComforHome.
Including a link to your website is permitted for the following purposes:
Please note that your listings must pertain to a specific service. Listings solely intended to redirect traffic to another website are not permitted on ComforHome.
Furthermore, it is prohibited to include a URL within an image of the item or promote referral codes for the purpose of gaining referral credit.
By listing on ComforHome, you seek prompt results. We share the same desire! To facilitate this, kindly consider the following recommendations:
Important Note:
At ComforHome, we prioritize the safety of your entire family. We recognize that in today’s digital age, children spend more time on the internet, and online classifieds can offer an exciting avenue to discover toys, video games, clothing, and other interesting items.
While we take pride in being a website suitable for the entire family, we are fully aware of the potential risks associated with online transactions. To ensure the utmost safety, we kindly request that individuals under the age of 16 have their parent or guardian handle any responses to ads they find intriguing. Furthermore, should you wish to post an ad on ComforHome, please have your parent or guardian do so on your behalf to facilitate their direct involvement in the transaction.
Please be informed that ComforHome reserves the right to remove any ads and listings that we believe are not in the best interest of our users’ safety.
For inquiries, questions, or assistance related to these Terms or the ComforHome Website, you may contact us at:
ComforHome Ltd. Email: info@comforhome.ca